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Welcome to Haven WoodZ.
Throughout this website, the terms “we”, “us” and “our” refer to Haven WoodZ. Haven WoodZ operates this online furniture store and website, including all related information, content, features, products and services.
By accessing our website, browsing our products or placing an order, you agree to be bound by these Terms of Service and any other policies published on our website, including our Privacy Policy and Refund & Returns Policy.
Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, please do not use our website.
By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement.
If you provide personal information when placing an order, you agree that the information provided is accurate, complete and up to date.
You are responsible for ensuring that the delivery address, telephone number and email address provided with your order are correct.
Haven WoodZ sells furniture and related home products through our online store.
We make reasonable efforts to ensure that product descriptions, images, dimensions, colours, materials and other product information are accurate.
However, colours may appear slightly different depending on your device, monitor or screen settings.
Product specifications and availability may change from time to time. We reserve the right to modify, discontinue or update products without prior notice.
When you place an order through our website, you are requesting to purchase the selected products.
After receiving your order, we may send an order confirmation by email, telephone or another appropriate communication method.
We reserve the right to accept, decline or cancel an order where reasonably necessary, including where:
A product is unavailable.
There is an obvious pricing or product information error.
We cannot verify the order information.
We suspect fraudulent or unauthorised activity.
We are unable to deliver to the provided address.
If we cancel an order after receiving payment, we will arrange an appropriate refund.
All prices displayed on our website are in British Pounds (£) unless otherwise stated.
We make reasonable efforts to ensure that product prices are accurate. However, if an obvious pricing error occurs, we reserve the right to correct the error and, where appropriate, cancel the affected order.
We accept the payment methods displayed during checkout.
Cash on Delivery (COD) is available on eligible orders.
Where COD is offered, payment is made when your order is delivered.
Customers placing COD orders must provide accurate contact and delivery information and should be available to receive the order.
COD availability may depend on the product and delivery location.
Haven WoodZ offers FREE DELIVERY across the UK on eligible orders.
Customers will not be charged a standard delivery fee where free delivery is advertised for the relevant product or order.
Any exceptional delivery conditions or exclusions will be clearly stated on the relevant product page or at checkout.
Our standard delivery target is within 2 working days.
We aim to process and deliver orders as quickly as possible. Delivery times may vary depending on product availability, delivery location, courier operations and circumstances outside our reasonable control.
The 2-working-day delivery timeframe is a target and may occasionally be affected by circumstances such as:
Courier delays
Severe weather
Transport disruption
Unexpected operational issues
Incorrect or incomplete delivery information
Events outside our reasonable control
If there is a significant delay affecting your order, we will make reasonable efforts to contact you.
Customers are responsible for providing a complete and accurate delivery address.
For large furniture items, customers should ensure that there is reasonable access to the property and the intended delivery location.
This may include ensuring that doors, hallways, stairways, lifts and other access points are suitable for the furniture being delivered.
If delivery cannot be completed because the provided address is incorrect or access is not reasonably possible, additional delivery arrangements may be required.
Haven WoodZ aims to provide a straightforward returns experience.
Eligible products may be returned in accordance with our Refund & Returns Policy.
Where a return qualifies under our policy, we do not charge a standard return fee.
Products must be returned in accordance with the instructions provided by Haven WoodZ and, where applicable, in an appropriate condition.
Certain products may be excluded from return where permitted by applicable law, including personalised, customised or specially made products.
Nothing in these Terms removes or limits any statutory consumer rights that apply under UK law.
Please inspect your furniture as soon as reasonably possible after delivery.
If your order arrives damaged, defective or different from the product you ordered, please contact Haven WoodZ with your order details and, where appropriate, photographs of the issue.
We will assess the problem and provide an appropriate solution in accordance with applicable law and our Refund & Returns Policy.
Depending on the circumstances, an appropriate remedy may include a replacement, repair, refund or another solution.
If you wish to cancel an order, please contact us as soon as possible.
Cancellation may not be possible once an order has been dispatched or handed to a delivery provider. In such circumstances, the applicable returns process may apply.
Your statutory cancellation and consumer rights are not affected by these Terms.
All content appearing on the Haven WoodZ website, including logos, branding, text, product descriptions, photographs, graphics, videos, designs and other materials, is owned by or licensed to Haven WoodZ unless otherwise stated.
You may use our website for personal and lawful purposes only.
You must not copy, reproduce, distribute, modify, publish, sell or commercially exploit our website content without our prior written permission.
Our website may use third-party services such as payment providers, delivery providers, technology providers and other service providers.
Our website may also contain links to third-party websites.
We are not responsible for the content, availability, policies or practices of third-party websites or services that are outside our control.
We process customer information in accordance with our Privacy Policy.
Information may include your name, email address, telephone number, delivery address and order information.
We may share necessary information with payment providers, delivery companies and other service providers where required to process and fulfil your order.
Please review our Privacy Policy for more information about how your personal information is handled.
We aim to keep the information on our website accurate and up to date.
Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to products, prices, availability, promotions or delivery information.
We reserve the right to correct errors and update information where necessary.
If an obvious error affects an order, we may contact you and, where appropriate, provide the option to proceed with the corrected information or cancel the affected order.
You agree not to use our website:
For any unlawful purpose.
To commit or attempt fraud.
To provide false or misleading information.
To interfere with the security or operation of our website.
To upload viruses, malware or other harmful code.
To infringe intellectual property rights.
To misuse our payment or ordering systems.
To interfere with another customer's use of our website.
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.
Haven WoodZ will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.
These circumstances may include severe weather, natural disasters, strikes, transport disruption, courier issues, government restrictions, technical failures, supply chain problems or other unforeseen events.
Where reasonably possible, we will notify affected customers of significant disruptions.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
Nothing in these Terms affects your statutory consumer rights.
Subject to applicable law, Haven WoodZ will not be responsible for losses that are not reasonably foreseeable or that arise indirectly from your use of our website or purchase of our products.
We may update these Terms of Service from time to time.
The latest version will be published on this page. Changes will take effect when they are posted unless otherwise stated.
We recommend checking this page periodically for updates.
These Terms of Service are governed by the applicable laws of the United Kingdom, subject to the mandatory consumer protection rights applicable to customers in the relevant part of the UK.
Nothing in these Terms prevents a consumer from relying on mandatory legal rights or protections available to them.
If you have any questions about these Terms of Service, your order, delivery, returns or our products, please contact us:
Trading Name: Haven WoodZ
Email: woodzhaven391@gmail.com
Business Address: [INSERT BUSINESS ADDRESS]
Business Phone: [INSERT BUSINESS PHONE NUMBER]
Haven WoodZ
Furniture for your home, delivered across the UK.
