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At Havenwoodz, we want you to be completely satisfied with your furniture purchase. If you are not happy with your order, you can request a return within 30 days of receiving your item, subject to the conditions below.
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must:
Be in the same condition as when you received it
Be unused and undamaged
Include any original tags, where applicable
Be returned in its original packaging where reasonably possible
Include your receipt or other proof of purchase
To request a return, please contact us at woodzhaven391@gmail.com or call us on +44 7882 760401.
Please do not send an item back before contacting us and receiving return instructions.
Return address:
[INSERT RETURN ADDRESS]
We offer free returns for eligible returns within our 30-day return period.
If your return is approved, we will provide you with the necessary return instructions and, where applicable, a return shipping label.
Items returned without first contacting us and receiving approval may not be accepted.
Please inspect your furniture as soon as you receive your order.
If your item arrives damaged, defective, incomplete, or you receive the wrong item, please contact us as soon as possible at:
Email: woodzhaven391@gmail.com
Phone: +44 7882 760401
Please provide your order number and clear photographs or videos of the issue where possible. We will review the issue and work with you to arrange an appropriate solution, which may include a replacement, repair or refund.
For furniture returns, the item should be kept in its original condition and packaging where reasonably possible.
Furniture that has been assembled, modified, damaged after delivery, or used beyond what is reasonably necessary to inspect the product may not be eligible for a return.
If you are unsure whether your furniture is eligible for return, please contact us before arranging the return.
Certain products may not be eligible for return, including:
Custom-made or personalised furniture
Items made specifically to your requirements
Products that have been altered or modified
Items damaged through misuse, improper assembly or neglect
Gift cards
If you are unsure whether a particular product is eligible for return, please contact us before purchasing or before requesting a return.
If you would like to exchange an item for a different product, size, colour or design, please contact us at woodzhaven391@gmail.com.
Depending on availability, we may ask you to return the original item and place a new order for the replacement product.
Nothing in this policy affects your statutory rights under UK consumer law.
For eligible online purchases, UK customers may have a legal right to cancel their order within 14 days of receiving the goods, subject to applicable legal exceptions.
Where applicable, the cancellation period is separate from our additional 30-day returns policy.
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If your refund is approved, the refund will normally be issued to your original payment method.
Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to show the funds in your account.
If you have not received your refund after 15 business days from the date we confirm that your refund has been processed, please contact us:
Email: woodzhaven391@gmail.com
Phone: +44 7882 760401
If you have any questions about returns, refunds or exchanges, please contact us:
Havenwoodz
Email: woodzhaven391@gmail.com
Phone: +44 7882 760401
Return Address: [INSERT RETURN ADDRESS]
