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At Haven WoodZ, we want to make ordering furniture online as simple and convenient as possible.
We offer FREE DELIVERY across the UK on eligible orders, with a standard delivery target of within 2 working days.
There are no standard delivery charges for eligible UK orders.
We currently deliver across the United Kingdom.
Delivery availability may vary depending on the product and delivery location. If a particular product cannot be delivered to your address, this will be communicated to you as soon as reasonably possible.
Delivery is FREE across the UK for eligible products and orders.
You will not be charged a standard delivery fee at checkout where free delivery applies.
If any exceptional delivery charge applies to a particular product or location, it will be clearly displayed before you complete your purchase.
Our standard delivery target is:
We aim to deliver eligible orders within 2 working days after the order has been processed.
Delivery times may vary depending on:
Product availability
Delivery location
Courier operations
Order processing
Weekends and public holidays
Severe weather
Transport disruption
Other circumstances outside our reasonable control
The 2-working-day timeframe is our standard delivery target, but occasional delays may occur.
Orders are normally processed after they are successfully placed and confirmed.
For Cash on Delivery (COD) orders, we may contact you by telephone, email or another available method to confirm your order before dispatch.
Providing accurate contact information can help us process and deliver your order without unnecessary delays.
Cash on Delivery is available on eligible orders.
With COD, you pay for your order when the furniture is delivered to you.
Please ensure that:
Your telephone number is correct.
Your delivery address is accurate.
Someone is available to receive the order.
The required payment is available when the order arrives.
COD availability may depend on the product, delivery location and delivery service.
Customers are responsible for providing a complete and accurate delivery address.
Please carefully check your:
House or building number
Street name
Town or city
Postcode
Contact telephone number
If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.
Because we sell furniture, customers should make sure that the delivery team can reasonably access the property.
Before ordering larger furniture items, please consider:
Doorway width
Hallway width
Stairways
Lifts
Building entrances
Parking or access restrictions
The intended room where the furniture will be placed
Haven WoodZ cannot guarantee that furniture can be carried through unusually restricted or inaccessible areas.
If nobody is available to receive the order, the courier may attempt to contact you or arrange another delivery attempt.
If delivery cannot be completed because nobody is available, the address is incorrect or reasonable access is unavailable, additional arrangements may be required.
Please make sure your contact details are correct so the delivery team can contact you if necessary.
Although we aim to deliver within 2 working days, unexpected delays can occasionally occur.
Possible causes include:
Courier delays
Severe weather
Road or transport disruption
High delivery volumes
Technical or operational issues
Events outside our reasonable control
If your delivery is significantly delayed, please contact us using the details provided below and we will assist you.
Please inspect your furniture when it arrives.
If your item appears damaged or defective, please contact Haven WoodZ as soon as reasonably possible.
Where appropriate, please provide:
Your order number
A description of the problem
Clear photographs of the damage
Photographs of the packaging where relevant
We will review the issue and work with you to provide an appropriate solution in accordance with our Refund & Returns Policy and applicable UK consumer rights.
If you receive an item that is different from what you ordered, or an item is missing from your order, please contact us as soon as possible.
We will review your order and arrange an appropriate solution.
Where tracking information is available, we may provide tracking details by email, telephone or another suitable communication method.
Tracking availability depends on the delivery service used for your order.
If you need to change your delivery address or other delivery details after placing an order, contact us as soon as possible.
We cannot guarantee that changes can be made after an order has been processed or dispatched.
At this time, Haven WoodZ focuses on UK delivery.
We do not currently guarantee delivery outside the United Kingdom.
If you have questions about your delivery or need assistance with an order, please contact us:
Haven WoodZ
Email: woodzhaven391@gmail.com
Business Phone: [INSERT BUSINESS PHONE NUMBER]
We are happy to help with delivery questions, order updates and other shipping enquiries.
🚚 FREE UK DELIVERY
No standard delivery charges on eligible orders.
⚡ FAST DELIVERY
Target delivery within 2 working days.
💷 CASH ON DELIVERY
Pay when your order arrives on eligible orders.
🏠 UK-WIDE DELIVERY
Furniture delivered across the UK.
Haven WoodZ — Quality Furniture, Delivered Across the UK.
